2 Ways to Correct the Financial Times at AWS (So Far) - Last Week in AWS Blog
This from Corey Quinn, on Amazon's recent AI-related production outages, is very good:
A healthy engineering culture, when confronted with "your AI tool contributed to a production incident," responds with: "Yeah, that tracks. Here's what we're changing so it doesn't happen again." An unhealthy one responds with a condescending press release explaining why the journalist is wrong and probably an idiot, and the human is at fault.
The engineers building and operating these systems are talented people doing hard work under increasingly constrained conditions. They deserve leadership that backs them up when things go sideways, not leadership that throws them under the bus to protect a product launch narrative.
Tags: incidents production ai llms amazon aws communications pr