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This is a decent write-up of what Amazon’s “Correction of Error” documents look like. CoEs are the standard format for writing up post-mortems of significant outages or customer-impacting incidents in Amazon and AWS; I’ve had the unpleasant duty of writing a couple myself — thankfully for nothing too major.
This is fairly similar to what’s being used elsewhere, but it’s good to have an authoritative bookmark to refer to. (via LWIA)
Tags: via:lwia aws amazon post-mortems coe incidents ops process