Skip to content

Archives

Reversing.Works Investigation Exposes Glovo’s Data Privacy Violations

Published November 25, 2024

  • Reversing.Works Investigation Exposes Glovo’s Data Privacy Violations

    Ha, this is great:

    Reversing.Works, an innovative project dedicated to exposing abuses within gig economy platforms, uncovered significant labour law violations within Glovo’s algorithmic management system and provided critical evidence for an investigation by the Italian Data Protection Authority. After a year-long investigation, the DPA fined Glovo 5 Million €, and demanded corrective action from the platform. Glovo’s algorithmic management system was found to have misused workers’ personal data in ways that violated labour law, including monitoring workers’ movements outside of their work shifts, keeping hidden scores on workers, and sending detailed monitoring of their work to third parties outside the scope of their contracts. This was a mixed violation of both Italian labour law and the General Data Protection Regulation (GDPR). Reversing.Works’ investigation, using sophisticated reversing engineering techniques, sheds light on the hidden mechanics that drive the platform’s model of operation, and perhaps additional business dynamics. […] “It’s surprising that unions never used a tool like this,” says Gaetano Priori, the lead investigator at Reversing.Works. “Privacy is an individual right, so it hasn’t been seen as a tool for labour struggles. But it has potential in digitally-intermediated labour because one violation could affect all the workers in all the regions in which a company operates.” Reversing.Works has shown how GDPR and tech-enabled investigation can help expose bad practices and create fairer working conditions. This case is a call to action for all gig workers, showing that existing legal tools can be used for the collective good. Priori adds, “This should be a wake-up call for all workers managed by technology. With GDPR and tech, we have the means to challenge unfair practices.”

    (tags: reverse-engineering gdpr data-protection data-privacy gig-economy glovo italy unions)