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Digital Apartheid in Gaza: Unjust Content Moderation at the Request of Israel’s Cyber Unit

  • Digital Apartheid in Gaza: Unjust Content Moderation at the Request of Israel’s Cyber Unit

    from the EFF:

    Government involvement in content moderation raises serious human rights concerns in every context. Since October 7, social media platforms have been challenged for the unjustified takedowns of pro-Palestinian content—sometimes at the request of the Israeli government—and a simultaneous failure to remove hate speech towards Palestinians. More specifically, social media platforms have worked with the Israeli Cyber Unit—a government office set up to issue takedown requests to platforms—to remove content considered as incitement to violence and terrorism, as well as any promotion of groups widely designated as terrorists.  …. Between October 7 and November 14, a total of 9,500 takedown requests were sent from the Israeli authorities to social media platforms, of which 60 percent went to Meta with a reported 94% compliance rate.  This is not new. The Cyber Unit has long boasted that its takedown requests result in high compliance rates of up to 90 percent across all social media platforms. They have unfairly targeted Palestinian rights activists, news organizations, and civil society; one such incident prompted Meta’s Oversight Board to recommend that the company “Formalize a transparent process on how it receives and responds to all government requests for content removal, and ensure that they are included in transparency reporting.” When a platform edits its content at the behest of government agencies, it can leave the platform inherently biased in favor of that government’s favored positions. That cooperation gives government agencies outsized influence over content moderation systems for their own political goals—to control public dialogue, suppress dissent, silence political opponents, or blunt social movements. And once such systems are established, it is easy for the government to use the systems to coerce and pressure platforms to moderate speech they may not otherwise have chosen to moderate.

    (tags: activism censorship gaza israel meta facebook whatsapp eff palestine transparency moderation bias)

The Soul of Maintaining a New Machine

  • The Soul of Maintaining a New Machine

    This is really fascinating stuff, on “communities of practice”, from Stewart Brand:

    They ate together every chance they could.  They had to.  The enormous photocopiers they were responsible for maintaining were so complex, temperamental, and variable between models and upgrades that it was difficult to keep the machines functioning without frequent conversations with their peers about the ever-shifting nuances of repair and care.  The core of their operational knowledge was social.  That’s the subject of this chapter. It was the mid-1980s.  They were the technician teams charged with servicing the Xerox machines that suddenly were providing all of America’s offices with vast quantities of photocopies and frustration.  The machines were so large, noisy, and busy that most offices kept them in a separate room.   An inquisitive anthropologist discovered that what the technicians did all day with those machines was grotesquely different from what Xerox corporation thought they did, and the divergence was hampering the company unnecessarily.  The saga that followed his revelation is worth recounting in detail because of what it shows about the ingenuity of professional maintainers at work in a high-ambiguity environment, the harm caused by an institutionalized wrong theory of their work, and the invincible power of an institutionalized wrong theory to resist change.

    (tags: anthropology culture history maintenance repair xerox technicians tech communities-of-practice maintainers ops)