Consumer warranties and statutory rights
wow, I didn’t realise we had statutory right to redress for faulty goods for 6 years:
Statutory rights are provided for by legislation (Irish law and EU law as transposed in Ireland). These act as a kind of “legal guarantee”, entitling consumers to seek redress where an item is faulty. Consumers may rely on their statutory rights regardless of whether an item has a warranty or not. Under Irish law, consumers have up to six years to seek redress for faulty or defective items (both new and second-hand). If the product is defective, the seller is generally responsible for providing redress. If a fault arises within six months of purchase, it is presumed to have existed at the time of purchase. For this reason, the consumer should not have to provide proof of the defect. If the fault arises more than six months after purchase, the seller may request that the consumer prove the fault did not arise as a result of misuse – for instance, by obtaining a report from an independent expert. Where an item is faulty, the seller may first offer a repair or replacement item. If this is not possible or fails to correct the problem, a refund may then be provided. Remedies for faulty goods must be provided free of charge.
(tags: rights repair support defective-goods guarantee warranty defects ireland eu)