‘STELLA Report from the SNAFUcatchers Workshop on Coping With Complexity’, March 14-16 2017
‘A consortium workshop of high end techs reviewed postmortems to better understand how engineers cope with the complexity of anomalies (SNAFU and SNAFU catching episodes) and how to support them. These cases reveal common themes regarding factors that produce resilient performances. The themes that emerge also highlight opportunities to move forward.’ The ‘Dark debt’ concept is interesting here.
(tags: complexity postmortems dark-debt technical-debt resilience reliability systems snafu reports toread stella john-allspaw)