Greyhound agrees to change consumer contracts and make refunds – National Consumer Agency
Take note, switchers: ‘The National Consumer Agency (NCA) has received a commitment from Greyhound that it will amend certain terms in its standard consumer contract, which the NCA thinks are unfair to consumers. This will be done by January 18 2013. Among the terms considered unfair by the NCA are that consumers must forfeit their credit balance and pay a €45 administration fee, if they cancel their contract with Greyhound within 12 months. If you were charged money in these circumstances, Greyhound has agreed to refund you. Greyhound will communicate these changes to all of its consumers by 18 January 2013. If you have any questions about the changes or getting a refund, you should contact Greyhound directly.’
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