I’m waiting for a replacement battery from Dell, covered under warranty. Dell service have been great, but UPS, not so much…
On Monday (25th June), after a little back-and-forth to establish that the battery was faulty, I got a mail from Dell saying:
The Part (Battery) will be with you tomorrow pre 17:00 (Next Business Day). Please note that you will require to return the faulty part at the same point of time, the courier person would not be delivering the part until you return the defective part.
Great! That’s good warranty service. I’m happy.
So I wait… and wait. Finally, 2 days later, today (Wednesday 27th), at 17:45, a courier appears to pick up the faulty part. Unfortunately, he doesn’t have the replacement with him.
I go online to see what’s up via online tracking, and see this:
| Location | Date | Local Time | Description |
|---|---|---|---|
| DUBLIN, IE | 27/06/2007 | 16:41 | A CORRECT STREET NAME IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION |
| 27/06/2007 | 4:13 | IN-TRANSIT SCAN | |
| 27/06/2007 | 4:12 | IMPORT SCAN | |
| DUBLIN, IE | 26/06/2007 | 18:31 | IMPORT SCAN |
| 26/06/2007 | 5:59 | IMPORT SCAN | |
| 26/06/2007 | 5:58 | OUT FOR DELIVERY | |
| 26/06/2007 | 3:59 | ARRIVAL SCAN | |
| KOELN (COLOGNE), DE | 26/06/2007 | 4:39 | DEPARTURE SCAN |
| 26/06/2007 | 4:14 | DEPARTURE SCAN | |
| HERKENBOSCH, NL | 25/06/2007 | 10:09 | ORIGIN SCAN |
| NL | 25/06/2007 | 14:02 | BILLING INFORMATION RECEIVED |
So, what, the street name is “INCORRECT” despite one UPS driver having no problem? I suspect someone just couldn’t be arsed.
I rang up UPS, provided a hint, and it seems the delivery is now rescheduled for Friday. So much for “next business day” delivery! Lucky the laptop works on AC without the battery, otherwise I’d be quite annoyed.
I wonder if I can provide feedback to Dell about this? There’s a possibility they might switch courier company if they get enough complaints about crappy service. It also makes me wonder if there’s any decent international parcel delivery service in Ireland. At least UPS haven’t yet required me to schlep over to a “local” depot 5 miles away to pick up the package myself, like An Post does…