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Lovely user support, a la Smoothwall. One of the /. comments notes:

I have visited only once. I do feel, however, that my experience there alone was almost enough to discourage my use of the product. I joined the #smoothwall channel in hopes that I might find answers from knowledgable users or developers that I had been unable to find in any of the available documentation (all of which I read in its entirety).

Upon joining the channel, I was bombarded with the omnipresent topic, “Welcome to #smoothwall :: Please do not expect free support if you haven’t donated.

Ignoring the blatantly anti-open-source sentiment, I proceeded to ask about features and functionality that I feel are paramount to implementation of a device designed to secure my entire network. Before anyone so much as regarded my first question, I was bombarded with “Have you paid yet?” A simple ‘not yet’ got me my first response: “Can’t you read the f**king topc?!”

Of course, I wasn’t looking for support — simply answers to questions about the products capabilities. Off to a great start.

Quite a few of the other comments say pretty much the same thing. IPCop is a fork of the code. Use that instead, I reckon.